上周凯悦和美国大通联名信用卡在意外的情况下给部分钻卡会员发送一个申请凯悦信用卡，并且保留该信用卡即可获得终生钻石会员的身份。 短短的一天内，凯悦集团就现身道歉，并抱歉的说这是个错误。 但是最后依然是按照应许，給予了推广上所谓的“终生钻石”
Dear FlyerTalk Members:
We’d like to apologize for an erroneous email sent yesterday to some Diamond members regarding the Hyatt Credit Card. This email had a statement that the Hyatt Credit Card includes Hyatt Gold Passport Diamond status, which was incorrect. The Hyatt Credit Card includes Platinum status.
All of us here at Hyatt Gold Passport are disappointed that we sent a communication that was not correct, and we are taking the necessary steps to make sure that this does not happen again.
We hold our elite membership in high esteem, and we know our Diamond members are proud of their tier achievement. Please accept our sincere apologies, and if you have any questions, you may call our Diamond Customer Service line at 1-800-544-9288 or email firstname.lastname@example.org.
Hyatt Gold Passport Concierge Team